HubSpot's Service Hub connects all customer service data and channels into a single CRM platform, making it easy to support your customers to build loyalty and grow your customer base.
Take your management and customer experience to the next level 🚀
Hubspot Customer Service & the inbound method
HubSpot Service Hub™
The all-in-one B2B & B2C customer service platform
Today's customers demand quick & personalized responses, and always-on service, across multiple channels (social, chat, email, phone, etc.). Most customer support teams struggle to meet these expectations because their tools and data come from disparate, unstructured sources.
The Service Hub connects all customer service data and channels on a single CRM platform, making it easy to support your customers and build loyalty and grow your customer base. The result: better management of customer service and satisfied customers at every stage of the buying journey and their experience.
THE BEST ALL-IN-ONE CUSTOMER SERVICE TOOL
HubSpot's Hub service includes chat tools, shared inbox, support automation, knowledge base functionality, customer feedback and custom surveys, reports, customer portal, conversation guides and more, all of which rely on a CRM to provide your business with a unified view of every interaction with your customers.
CERTIFIED HUBSPOT PARTNERS
HUBSPOT PARTNER AGENCY
Structure the growth of your business by establishing a precise strategic plan, allowing you to accelerate its development and generate a rapid and measured return on investment.
Get all the context you need to help your clients succeed. Automatically track information about your customers and their interactions with your business in a single hub of information that your entire team can access.
Customer portal & ticket system
Empower your customers to take ownership of their experience with a secure customer portal. Your portal facilitates ticket-related conversations between customers and representatives. Problems are solved faster.
Customer satisfaction surveys
Determine the level of satisfaction of your customers. Send Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score surveys, or other custom surveys, to get feedback that will help you improve the customer experience. (CSAT & NPS)
Reduce the number of support queries by giving customers access to self-service information. Convert frequently asked questions into a knowledge base, where they can search for articles, videos, and documentation.
Build a library of resources and guides to meet the needs of your customer service team. Automatically push recommended content to your team, when it's needed.
Ensure a quality customer experience regardless of the communication channel. The inbox allows you to quickly switch between channels by centralizing your channels, and to interact with your customers wherever they are.
Task Management & Helpdesk
Use HubSpot for task and project management and facilitate collaboration and transparency for your teams. Ticket dispatch features allow you to prioritize urgent issues.
Optimize the organization and efficiency of your team by eliminating superfluous exchanges of appointments. The customizable meeting planner optimizes time and calendar management.
Customer Service Analytics & Forecasts
Access essential reporting data to deliver effective and authentic customer service through easy-to-use reports. The sales and customer service forecast gives you an overview of your sales and support pipeline.
Connect team email, live chat, Facebook Messenger, and other channels to a universal inbox so your entire team has all the visibility they need to manage and respond to conversations in one interface.
Automatically log details of every call to understand your team's performance. Then identify coaching opportunities with AI-powered data.
Conversations API (beta)
Pull your conversations data from HubSpot to centralize your communication channels. Define the transfer procedures according to your criteria and access a large amount of relevant data.
Free tools and premium subscriptions that support you as you grow. Versions available from:
- 0 CAD /month (free tools)
- 59 CAD /month (Starter)
- 585 CAD/month (Pro)
- 1600 CAD/month (Business)
Let our team guide you in the appropriate package for your needs so as not to generate unnecessary expenses and to maximize your implementation of the platform as well as its adaptation!
Customer service software is the central point for managing the customer journey and experience. It allows you to process new customer onboarding, collect and organize and respond to customer service requests (tickets), and ensure customer success and satisfaction (measurable through surveys).
While a lot of customer service software is aimed at a specific type of use, Service Hub's ability to integrate with HubSpot's CRM platform makes it a modular and one-of-a-kind solution. With features to deliver authentic and personalized customer service, Service Hub empowers you to prioritize the customer experience.
The Service Hub stands out not only for its power and ease of use, but also for its functionality to prioritize customers through the various channels available to respond to them where and when they want. The Service Hub thus helps you contextualize and personalize interactions with your customers at each stage of their buying journey. Plus, with Service Hub including HubSpot's CRM features and seamless integration with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub, your team gets a complete view of every customer. Finally, you can easily sync Service Hub with over 1,090 custom integrations, from Jira to SurveyMonkey to Facebook Messenger, so your customer service team can bring their favorite tools together in one powerful, easy-to-use platform.
Service Hub, Marketing Hub, Sales Hub, CMS Hub, and Operations Hub software have been designed as integral parts of HubSpot's comprehensive CRM platform, designed to help businesses grow successfully. When you combine two or more software, your data is automatically connected to the platform in order to allow you to follow more easily and more efficiently the path to purchase of your prospects, from their first visit to your site to their loyalty through the conclusion of transactions.
HubSpot's award-winning support team is available to answer all your technical questions, whether you need help setting up your team or creating a sequence. Service Hub Starter customers have access to chat and email support, and Pro and Enterprise customers also get phone support.
Absolutely. HubSpot offers native integration with Salesforce that's easy to set up and use. It is available for the Pro and Enterprise versions of the Service Hub. Integrations with many other CRMs are also offered in the HubSpot App Marketplace.
database of customers, companies, transactions
Advertising, Email Marketing, Social Media, Forms
Transactions, forecasts, meetings, quotes, guides, documents
Tickets, NPS, surveys, chat boxes, knowledge base, customer portal, live chat
data synchronization and ERP, advanced automation, advanced reports
Hubspot, Zapier, Quickbooks, Microsoft Office 365, Google Cloud and more!
Integration and Automation
TRAINING, STRATEGY, PLANNING, IMPLEMENTATION, OPTIMIZATION, Growth
Our process always begins with a phone call or a virtual or face-to-face meeting. We want to take the time to get to know you and learn more about your business, its needs and its goals.
This will allow us to identify the value we can bring to it.
Initially, we want to know everything about your company: your short-term and long-term goals, your mission, your vision, your values, your customers, who your competitors are, the situation in your industry and your level of commitment to search engines and social networks .
The creation of a complete strategy will result from this analysis.
We will take the established strategy and turn it into a clear action plan for the next 3 months, a general guide for the next 6 months and a strategic plan for the next 3 years.
We will deploy these actions, using our expertise and our network. Our goal is to generate a rapid and measured return on investment.
MEASUREMENT, EVALUATION & OPTIMIZATION
We will evaluate the performance of our deliverables, on an ongoing basis, to improve results, optimize actions and achieve the best return for every dollar invested.
Follow-ups will be done on a regular basis, in order to align your business strategies with the reality of your business and new digital trends, in order to obtain greater reach.
customer experience, efficiency and accessibility
HubSpot's centralized solution is not the result of a collection of disparate applications. The entire platform has been developed internally, in order to offer simple, coherent and customizable software, based on a single information center that allows your teams to forge stronger links with your customers at each stage of the journey. of purchase.
When the customer is at the heart of every business decision, aligning all of its teams becomes much easier.
All departments work in the same direction
The Hubspot environment
As customer journeys grow in complexity, technology can help businesses deliver a remarkable experience, or hinder them.
Fragmented technology systems result in: the creation of silos between teams, making it difficult to align them. A user experience that lacks fluidity, which lowers the adoption rate
A rigid technological environment, which makes it not very adaptable.
Leverage software for marketing, sales, customer service, content management, and operations.
Integration, automation and connectivity
Connect your business apps to HubSpot
HubSpot automation helps you effectively extend your marketing and sales reach, build customer loyalty through timely feedback surveys, and accelerate ticket resolution.
Explore and learn how to grow better by integrating HubSpot with the 100+ apps and web services you use every day.
Get a demo.
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