SERVICE - HUBSPOT - Implementation pricing |
|
|---|---|
STARTER suite implementation |
$5,000 |
PRO suite implementation |
$12,000 |
ENTERPRISE suite implementation |
$20,000 |
Connectivity, integration & automation (hourly rate - bank) |
$150 |
Take your management and customer experience to the next level 🚀
Hubspot Customer Service & the inbound method
HubSpot Service Hub™
The all-in-one B2B & B2C customer service platform
Today's customers demand quick & personalized responses, and always-on service, across multiple channels (social, chat, email, phone, etc.). Most customer support teams struggle to meet these expectations because their tools and data come from disparate, unstructured sources.
The Service Hub connects all customer service data and channels on a single CRM platform, making it easy to support your customers and build loyalty and grow your customer base. The result: better management of customer service and satisfied customers at every stage of the buying journey and their experience.
CERTIFIED HUBSPOT PARTNERS
HUBSPOT PARTNER AGENCY
Structure the growth of your business by establishing a precise strategic plan, allowing you to accelerate its development and generate a rapid and measured return on investment.
CRM | Sales Hub | MarketingHub | ServiceHub | Operations Hub | Automation | Integrations
THE BEST ALL-IN-ONE CUSTOMER SERVICE TOOL
Features
HubSpot's Hub service includes chat tools, shared inbox, support automation, knowledge base functionality, customer feedback and custom surveys, reports, customer portal, conversation guides and more, all of which rely on a CRM to provide your business with a unified view of every interaction with your customers.
INTEGRATED CRM
Get all the context you need to help your clients succeed. Automatically track information about your customers and their interactions with your business in a single hub of information that your entire team can access.
SHARED INBOX
Connect team email, live chat, Facebook Messenger, and other channels to a universal inbox so your entire team has all the visibility they need to manage and respond to conversations in one interface.
CUSTOMER PORTAL & TICKET SYSTEM
Empower your customers to take ownership of their experience with a secure customer portal. Your portal facilitates ticket-related conversations between customers and representatives. Problems are solved faster.
TASK MANAGEMENT & HELPDESK
Use HubSpot for task and project management and facilitate collaboration and transparency for your teams. Ticket dispatch features allow you to prioritize urgent issues.
CUSTOMER SATISFACTION SURVEYS
Determine the level of satisfaction of your customers. Send Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score surveys, or other custom surveys, to get feedback that will help you improve the customer experience. (CSAT & NPS)
DATABASE
Reduce the number of support queries by giving customers access to self-service information. Convert frequently asked questions into a knowledge base, where they can search for articles, videos, and documentation.
CONVERSATION GUIDES
Build a library of resources and guides to meet the needs of your customer service team. Automatically push recommended content to your team, when it's needed.
OMNCHANNEL SUPPORT
Ensure a quality customer experience regardless of the communication channel. The inbox allows you to quickly switch between channels by centralizing your channels, and to interact with your customers wherever they are.
MEETING PLANNER
Optimize the organization and efficiency of your team by eliminating superfluous exchanges of appointments. The customizable meeting planner optimizes time and calendar management.
CUSTOMER SERVICE ANALYTICS & FORECASTS
Access essential reporting data to deliver effective and authentic customer service through easy-to-use reports. The sales and customer service forecast gives you an overview of your sales and support pipeline.
CONVERSATIONAL INTELLIGENCE
Automatically log details of every call to understand your team's performance. Then identify coaching opportunities with AI-powered data.
CONVERSATIONS API
Pull your conversations data from HubSpot to centralize your communication channels. Define the transfer procedures according to your criteria and access a large amount of relevant data.
Marketing
Interface view
Integration, automation and connectivity
Connect your business apps to HubSpot
HubSpot automation helps you effectively extend your marketing and sales reach, build customer loyalty through timely feedback surveys, and accelerate ticket resolution.
Explore and learn how to grow better by integrating HubSpot with the 100+ apps and web services you use every day.
Get a demo.
All departments work in the same direction
The Hubspot environment
As customer journeys grow in complexity, technology can help businesses deliver a remarkable experience, or hinder them.
Fragmented technology systems result in: the creation of silos between teams, making it difficult to align them. A user experience that lacks fluidity, which lowers the adoption rate
A rigid technological environment, which makes it not very adaptable.
Leverage software for marketing, sales, customer service, content management, and operations.
Hubspot Modules
database of customers, companies, transactions
CRM
Advertising, Email Marketing, Social Media, Forms
Marketing
Transactions, forecasts, meetings, quotes, guides, documents
sales
Tickets, NPS, surveys, chat boxes, knowledge base, customer portal, live chat
Customer service
data synchronization and ERP, advanced automation, advanced reports
Operations
Hubspot, Zapier, Quickbooks, Microsoft Office 365, Google Cloud and more!
Integration and Automation
TRAINING, STRATEGY, PLANNING, IMPLEMENTATION, OPTIMIZATION, Growth
BOFU Resources
FAQs
HubSpot Service Hub
Customer service software is the central point for managing the customer journey and experience. It allows you to process new customer onboarding, collect and organize and respond to customer service requests (tickets), and ensure customer success and satisfaction (measurable through surveys).
While a lot of customer service software is aimed at a specific type of use, Service Hub's ability to integrate with HubSpot's CRM platform makes it a modular and one-of-a-kind solution. With features to deliver authentic and personalized customer service, Service Hub empowers you to prioritize the customer experience.
The Service Hub stands out not only for its power and ease of use, but also for its functionality to prioritize customers through the various channels available to respond to them where and when they want. The Service Hub thus helps you contextualize and personalize interactions with your customers at each stage of their buying journey. Plus, with Service Hub including HubSpot's CRM features and seamless integration with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub, your team gets a complete view of every customer. Finally, you can easily sync Service Hub with over 1,090 custom integrations, from Jira to SurveyMonkey to Facebook Messenger, so your customer service team can bring their favorite tools together in one powerful, easy-to-use platform.
Service Hub, Marketing Hub, Sales Hub, CMS Hub, and Operations Hub software have been designed as integral parts of HubSpot's comprehensive CRM platform, designed to help businesses grow successfully. When you combine two or more software, your data is automatically connected to the platform in order to allow you to follow more easily and more efficiently the path to purchase of your prospects, from their first visit to your site to their loyalty through the conclusion of transactions.
HubSpot's award-winning support team is available to answer all your technical questions, whether you need help setting up your team or creating a sequence. Service Hub Starter customers have access to chat and email support, and Pro and Enterprise customers also get phone support.
• Ticket management:
• Track, prioritize and resolve customer requests efficiently.
• Knowledge base:
• Create help articles to reduce repetitive requests and empower your customers.
• Chatbots and live chat:
• Provide 24/7 support with automated responses or real-time human support.
• Customer satisfaction surveys:
• Measure satisfaction (CSAT), Net Promoter Score (NPS) or get personalized feedback.
• Reports and dashboards:
• Analyze ticket trends, team performance and identify opportunities for improvement.
Yes, the Service Hub allows for advanced automation:
• Automatic ticket routing: Direct requests to the right teams based on predefined criteria (type of problem, urgency).
• Automated Follow-ups: Send reminders or update emails automatically.
• Alerts and Notifications: Receive real-time alerts for critical requests.
• Automated Reporting: Schedule regular reports to be sent to your team.
HubSpot's Knowledge Base:
• Reduces ticket volume by offering self-service responses.
• Reinforces your company’s image of expertise.
• Improves SEO through structured and relevant content.
• Allows you to track article performance to identify areas for improvement.
• Starter Plan:
• Ideal for small businesses that want to structure their customer service.
• Basic features like ticket management, customer feedback and simple knowledge bases.
• Professional Plan:
• Designed for growing businesses.
• Advanced features like automation, ticket routing and custom surveys.
• Enterprise Plan:
• Perfect for large businesses with complex needs.
• Advanced user roles, deep segmentation and custom reports for detailed analysis.
Absolutely. HubSpot offers native integration with Salesforce that's easy to set up and use. It is available for the Pro and Enterprise versions of the Service Hub. Integrations with many other CRMs are also offered in the HubSpot App Marketplace.